Privacy policy

Erde operates this website and store, offering related services, content, and features ("Services"). Powered by Shopify, our platform enables us to provide a curated shopping experience. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with our Services. If a conflict arises between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to data collection and use.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, email, phone, billing and shipping addresses.
  • Financial Information: Credit/debit card details, payment confirmation.
  • Account Info: Username, password, preferences.
  • Transaction Info: Products viewed, purchased, returned, or exchanged.
  • Communication Content: Customer support inquiries and related communications.
  • Device & Usage Info: IP address, browser, device type, interaction history.

2. Sources of Information

We collect personal data:

  • Directly from you (e.g., placing orders, contacting support).
  • Automatically via cookies, pixels, and similar technologies.
  • From service providers (e.g., payment, shipping, analytics).
  • From partners and third-party platforms.

3. How We Use Your Information

Depending on your interactions with us:

  • To Provide & Improve Services: Including fulfilling orders, processing payments, facilitating returns/exchanges, customizing your experience.
  • Marketing & Promotions: Sending newsletters, SMS, or ads based on shopping history.
  • Security & Fraud Prevention: Protecting accounts and detecting malicious activity.
  • Customer Support & Communications: Responding to inquiries and providing updates.
  • Legal Compliance: To meet obligations and enforce our terms or protect rights.

4. How We Share Your Information

We may disclose personal data:

  • With Shopify, our platform provider.
  • With service providers: Payment processors, shipping partners, IT providers.
  • With marketing/advertising partners.
  • If required by law, in response to legal requests.
  • In business transfers (e.g., merger, acquisition).
  • With your consent or when you direct us to do so.

5. Relationship with Shopify

Shopify hosts our store and may collect, process, and use your personal data across its network to power and improve services. Shopify may also use information from your interactions with multiple merchants. For more, visit: https://privacy.shopify.com

6. Third-Party Links

Our site may include links to third-party platforms. We are not responsible for the privacy practices or content of those platforms.

7. Children's Data

Our Services are not intended for use by minors. We do not knowingly collect data from children under the age of majority in your jurisdiction.

8. Data Security & Retention

We implement reasonable safeguards but cannot guarantee absolute security. Data is retained as long as necessary to fulfill the purposes described, including compliance with legal obligations.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

  • Access/Know: Request access to personal data we hold.
  • Delete: Request deletion of your data.
  • Correct: Request corrections to inaccurate data.
  • Portability: Request transfer of your data.
  • Marketing Preferences: Opt-out of promotional communications.

You may exercise your rights by contacting us at welcome@ourerde.com. We may verify your identity before processing your request.

10. Complaints

If you believe your data rights have been violated, contact us using the details below. You may also have the right to lodge a complaint with a data protection authority.

11. International Transfers

Your personal data may be processed outside your country. For transfers from the EU/UK, we use appropriate safeguards such as Standard Contractual Clauses.

12. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices. Updates will be posted on this page with a new "Last Updated" date.

13. Contact

For questions or concerns about this policy or your personal data:

Erde
Email: welcome@ourerde.com